Bringing Leadership Full Circle


Project Details

Client: IT Consultancy
Service: Leadership Training
Duration: 10 Weeks

– Greater awareness of self and others
– Explore leadership styles
– Leadership growth framework
– Greater confidence as a leader
– Alignment to vision and values
– Strategies for team motivation
– Dealing with conflict
– Tools for coaching team members


Cillín Hearns

The Issue

This organisation employs the Holacracy Model of management which organises individuals into Circles with approximately 7 members per Circle. The Circle Leads are responsible for providing leadership, line management, and mentoring to Circle Members who are often consulting on different client sites. Circle Leads themselves also consult on client sites and often head up an Educational Practice, which collectively, leaves them very time poor. There was evidence that, although the Circle Leads were highly technically skilled, they were looking for the right skills to get the best out of their team, to deal with difficult conversations, and to coach their teams to better results.

“Definitely more confident in my approach and my self-belief. More able to put myself into senior leadership shoes and see things from their perspective.”
– Participant

The Solution

Through interviewing key members of the leadership team Setanta Consulting gained an understanding of the challenges their teams faced and the results they were after. It quickly became clear that the organisation wanted to provide more than just leadership skills for their teams, it wanted to provide participants with the skills to draw on their inner resources, to understand their motivations, to improve their communication skills and develop the resilience that is often necessary when working on challenging projects.

Using the organisation’s vision and values as a guide, we proposed a 10-week leadership coaching programme that consisted of 5 workshops targeting key areas of development and 10 one-on-one coaching sessions for each Circle Lead.

Developing leadership from the inside out is a core philosophy of Results Coaching and the first 5 weeks focused on laying the foundation of leadership within each of the participants. Because everyone has different strengths the one-on-one coaching sessions were individualised for each participant and concentrated on achieving their objectives for the coaching programme (both personal and professional.)

Building on the foundation achieved in the first part of the programme the remaining 5 weeks focused on core leadership skills such as:
– Developing a leadership philosophy
– Understanding vision and values
– Aligning the vision to strategy and strategy to operations for measurable results
– Creating high performance teams
– Coaching team members for better results

“There are a lot of different aspects to my role. The skills and techniques I have learnt in this programme will help me immensely to deal with the various challenges I face in my role.”
– Participant

The Outcomes

Coaching was a completely new experience for the vast majority of participants and the depth of understanding that was achieved through the one-on-one sessions surprised many. A “little scary at first” the participants embraced the approach quickly and started to experience immediate results. Through assignments that furthered the coaching, participants reported back on their achievements in dealing with situations they previously thought were outside of their skill-set.

Over 90% of participants reported an increase in confidence and an understanding of their values and motivations enabling them to overcome situations that would have presented as a challenge in the past. “It’s been brilliant! The focus on values / needs is a unique way of understanding what leadership means. It’s something entirely personal and helps you understand who you are and why you do things, good for helping you always keep in check with these as well as being aware why others do things the way they do.

A heavy focus of the programme was on practical skills that can be immediately applied to driving issues to achieve better outcomes for all parties. “Aside from the overall learnings that I got from the program Cillín has given me lots and lots of practical techniques that I find I am using in everyday situations – both in and out of work. I have raved about this program to others and am really keen to continue learning and using everything that I have been exposed to.

Core to our philosophy of providing a high ROI for our clients we measure our success on lasting behavioural change which can be reflected in the feedback from the Practice Manager who also attended the programme, “I have had ongoing feedback from my colleagues who also went through Cillín’s course, and coaching. We all continue to reference the ideas and learnings we took from these sessions, and share them within our own teams. Awesome outcome!

This coaching programme was delivered to all Circle Leads nationally in 2014 and 2015.


If you’d like to know more about how to achieve more in life or business, or if you’d like to explore how coaching can help you become a better leader (of others or yourself!), or even if you’re just generally curious about what professional coaching can offer you, please contact us at any time for a free consultation.

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